/ Austin Customer Care

We are here for your family

Inquiries answered within one business day by our Austin team. Reach out for sizing advice, order tracking, or warranty support.

Direct Message

Send us a note

Whether you have questions about seat heights or need a tracking update, our team replies promptly from Austin.

Our Commitments

Backed by family-first care

We stand behind every ride-on with transparent policies designed for busy parents.

Trial
Warranty
Shipping

60-Day Home Trial

2-Year Frame Warranty

Free Ground Shipping

Test your trike inside the living room and down the hallway with a full return guarantee.

Every frame carries a full two-year warranty with fast hardware replacements from Austin.

Enjoy complimentary standard ground shipping across the contiguous US on orders over $75.